--- title: "IBM i Pulse: December 8th, 2017" description: This week we are looking at Customer Satisfaction with IoT and AI and the practacality of APIs. image: https://blog.profoundlogic.com/hubfs/pulselogo2.png --- [![(877) 224-7768 <>](https://no-cache.hubspot.com/cta/default/1708946/5d9809e1-1922-4e3e-b06b-d359616d29bd.png)](https://cta-redirect.hubspot.com/cta/redirect/1708946/5d9809e1-1922-4e3e-b06b-d359616d29bd) [![sales@profoundlogic.com ](https://no-cache.hubspot.com/cta/default/1708946/4fc30eb7-f66d-4552-81e2-49cc209a5ead.png)](https://cta-redirect.hubspot.com/cta/redirect/1708946/4fc30eb7-f66d-4552-81e2-49cc209a5ead) [![Share on facebook](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/facebook-color.png?width=24&name=facebook-color.png)](https://www.facebook.com/share.php?u=https%3A%2F%2Fblog.profoundlogic.com%2Fibm-i-pulse-december-7-2017%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.profoundlogic.com%2Fibm-i-pulse-december-7-2017%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.profoundlogic.com%2Fibm-i-pulse-december-7-2017%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Profound Logic](https://blog.profoundlogic.com/hs-fs/hubfs/PLS_Logo.jpg?width=150&height=52&name=PLS_Logo.jpg "Profound Logic")](https://www.profoundlogic.com/) - AI-Enhanced Products - [Profound AI](https://www.profoundlogic.com/ai/) - [Profound UI](https://www.profoundlogic.com/profoundui/) - [Profound.js](https://www.profoundlogic.com/profoundjs/) - [Profound API](https://www.profoundlogic.com/api/) - Services - Futurization and Transformation - [Profound 360 Analysis](https://www.profoundlogic.com/services/profound-360-analysis/) - [Flexible IBM i Code Transformation](https://www.profoundlogic.com/services/flexible-code-transformation/) - [IBM i UX Modernization Service](https://www.profoundlogic.com/services/ibm-i-ux-modernization-service/) - [Database Modernization](https://www.profoundlogic.com/services/database-modernization/) - Integration & API Development - [System Integration](https://www.profoundlogic.com/services/systems-integration/) - [Cloud Migration Services](https://www.profoundlogic.com/services/cloud-migration-services/) - [Rapid Application Development](https://www.profoundlogic.com/services/application-development/) - [Application Development](https://www.profoundlogic.com/services/application-development/) - [Mobile Application Development](https://www.profoundlogic.com/services/mobile-application-development/) - [Company](https://www.profoundlogic.com/about-profound-logic/) - [About Us](https://www.profoundlogic.com/about-profound-logic/) - [Press Releases](https://www.profoundlogic.com/press-releases/) - [Careers](https://www.profoundlogic.com/careers/) - [Contact Us](https://www.profoundlogic.com/contact/) - Resources - [Blog](https://www.profoundlogic.com/blog/) - [Case Studies](https://www.profoundlogic.com/case-studies/) - [On-Demand Webinars](https://www.profoundlogic.com/webinars/) - [White Papers](https://www.profoundlogic.com/white-papers/) - [Product Documentation](https://profoundlogicsupport.atlassian.net/wiki/spaces/PUI/overview) - [User Forum](https://forum.profoundlogic.com/) - [Contact Support](https://profoundlogicsupport.atlassian.net/servicedesk/customer/portal/1) [![Contact Us](https://no-cache.hubspot.com/cta/default/1708946/interactive-172756632938.png)](https://blog.profoundlogic.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIsV%2BAur3tE32f0EsU09IWCTZMyL1y6bnG4evEdB55knb93RVwhZS2eQxDqDB4IzEeyukoTpc2Xw0fi1Gi8ZMJOWlVRmPfO3zCWXkVWhtH6uSLHEXY0pZ6P8EOuxv6nYGAE7gsaMFomCls4S20r%2FMauucWeLfiJ%2BzpKg4sHU4QG7fpH1%2BUny6V%2B&webInteractiveContentId=172756632938&portalId=1708946) # iModernize - The Profound Logic Software Blog # IBM i Pulse: December 8th, 2017 Posted by [Tim Losee](https://blog.profoundlogic.com/author/tim-losee) on Dec 8, 2017 10:02:14 AM - [Tweet](https://twitter.com/share) ![pulselogo2.png](https://blog.profoundlogic.com/hs-fs/hubfs/pulselogo2.png?width=700&name=pulselogo2.png "pulselogo2.png") *Glad to have you back for this week's IBM i Pulse! Each week we will be taking a deeper look at the latest IBM i and Profound Logic news. * **From Our Experts:** - **Ted Holt** talks about **[Using SELECT \* With Cursors](https://www.itjungle.com/2017/11/27/guru-using-select-cursors/) **with IT Jungle. - **Brian May **talks about the** [Gifts to Give Yourself This Holiday](https://www.mcpressonline.com/programming/programming-other/gifts-to-give-yourself-this-holiday)** with MC Press. **Profound Logic in the News** - Boston Warehouse Trading Corporation found [**A Profound Replacement Their VisualAge RPG Applications**](https://www.itjungle.com/2017/12/06/profound-replacement-visualage-rpg-applications/) with Profound Logic - via **IT Jungle** - **Press release: [Profound Logic Announces Membership in Node.js Foundation](http://www.profoundlogic.com/press-releases/profound-logic-announces-membership-in-node-js-foundation.html)** **New Educational Resources** - Our[**new Profound.js Video series**](https://www.youtube.com/playlist?list=PLMKReiMT1gUPuvg2zOst-lwCLE_Fbl-yD), featuring videos from Alex Roytman and Liam Allan, will jump start your Node-on-IBM i projects.  Start using Node.js to modernize your applications today! - **Featured Video:** **Alex Roytman **shows you [**Three Approaches to User Interfaces with Profound.js**](https://www.youtube.com/watch?v=VVHdnWsKp_0&list=PLMKReiMT1gUPuvg2zOst-lwCLE_Fbl-yD&index=19) **Product News** - Profound UI v5.12 is now available, and includes enhancements to the Visual Designer, Genie, and JumpStart.   **[Learn more here](http://www.profoundlogic.com/docs/display/PUI/What%27s+New)**. **Industry News** # **IoT and AI: Improving Customer Satisfaction ***by Daniel Newman* Both the Internet of Things (IoT) and Artificial Intelligence (AI) have a bright future in customer engagement and satisfaction. The ability to have a constant stream of data and the ability to utilize that data with AI means that there are endless possibilities to the future. That promise of customer satisfaction depends on the ability to process and act on all that data that is gathered in a meaningful and positive way for your customers. Within a few years, 89% of businesses will compete solely on customer experience. In this age of digital transformation, today's business' have new tools to help them create and maintain the types of relationships that their customers are craving. See Daniel's tips to incorporating effective and meaningful IoT and AI into your business strategy.  [**See the tips here.**](https://www.forbes.com/sites/danielnewman/2017/02/14/iot-and-ai-improving-customer-satisfaction/#64ec51013c48) ### Practical RPG: APIs **by* Joe Pluta*** There is no single avenue that is more extensive for programmers to access IBM i than Application Programming Interface or APIs. There are so many APIs available that IBM requires an entire website just to provide access to all the documentation. Joe has a three part series about the practicality of RPG and shows you how to use the vast resources to advance your application programs.  **[Part 1: Error Handling](https://www.mcpressonline.com/programming/rpg/practical-rpg-apis-part-1-error-handling)** [**Part 2: Changing Objects Using the QLICOBJD API**](https://www.mcpressonline.com/programming/rpg/practical-rpg-apis-part-2-changing-objects-using-the-qlicobjd-api) **[Part 3: Complex Parameters](https://www.mcpressonline.com/programming/rpg/practical-rpg-apis-part-3-complex-parameters)** Topics: [Events & Education](https://blog.profoundlogic.com/topic/events-education), [Application modernization](https://blog.profoundlogic.com/topic/application-modernization), [IBM i applications](https://blog.profoundlogic.com/topic/ibm-i-applications), [Node.js](https://blog.profoundlogic.com/topic/node-js), [Profound.js](https://blog.profoundlogic.com/topic/profound-js), [IBM i](https://blog.profoundlogic.com/topic/ibm-i), [RPG](https://blog.profoundlogic.com/topic/rpg), [AS400 modernization](https://blog.profoundlogic.com/topic/as400-modernization), [IBM i Modernization](https://blog.profoundlogic.com/topic/ibm-i-modernization), [Agile modernization](https://blog.profoundlogic.com/topic/agile-modernization), [iSeries](https://blog.profoundlogic.com/topic/iseries), [Legacy Modernization](https://blog.profoundlogic.com/topic/legacy-modernization) Search Blog ### Subscribe to Blog Updates **...and get our [Node.js Enterprise IBM i Modernization White Paper](https://info.profoundlogic.com/node)** ![Node.js cover page option 2-1.png](https://blog.profoundlogic.com/hs-fs/hubfs/Node.js%20cover%20page%20option%202-1.png?width=541&name=Node.js%20cover%20page%20option%202-1.png "Node.js cover page option 2-1.png") ### Recent Posts ### Posts by Topic - 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[\[fa icon="caret-right"\] The Cost of Technical Debt to Business on IBM i](https://info.profoundlogic.com/technical-debt) - [\[fa icon="caret-right"\] Node.js for Enterprise IBM i Modernization](https://info.profoundlogic.com/node) #### Watch now on demand - [\[fa icon="caret-right"\] What is Code Transformation?](https://info.profoundlogic.com/code-transformation-stage-one) - [\[fa icon="caret-right"\] Transform IBM i/AS400 Now](https://www.profoundlogic.com/transform-ibm-i-as400-now/) - [\[fa icon="caret-right"\] Profound API, Low-Code and Product Updates Announced at PLUS 2020](https://info.profoundlogic.com/plus2020) - [\[fa icon="caret-right"\] IBM i Transformation Risks Every Business Leader Should Know](https://info.profoundlogic.com/transformation-risks-wod) #### Company - [\[fa icon="caret-right"\] About Us](https://www.profoundlogic.com/about-profound-logic/) - [\[fa icon="caret-right"\] Press Releases](https://www.profoundlogic.com/press-releases/) - [\[fa icon="caret-right"\] Events and Webinars](https://www.profoundlogic.com/events/) - 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