iModernize - The Profound Logic Software Blog

7 Reasons AI is the Future of IBM i Customer Service

Posted by Tim Losee on Jul 30, 2018 10:27:18 AM
Automation is everywhere nowadays, helping end-users perform a wide range of tasks to help better their lives, including customer service. Experts suggest that by 2020, 80-85% of customer interactions can be handled without the need of a human agent. The basic tier-1 customer needs can be handled by AI such as chatbots and automated self-serve technology. This frees up customer service representatives for more complex support needs. Creating easy to use and helpful AI technology for your IBM i platform can improve brand loyalty, increase revenue streams, and increase your brand awareness.

Here are 7 reasons AI can improve your IBM i customer service in the future.

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Topics: RPG Development, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization, Profound UI, AS 400, AS_400, Profound Logic

Customer Success: Kansas Turnpike Authority

Posted by Tim Losee on Jul 19, 2018 1:58:58 PM

Since 1999, Profound Logic has given business around the world the tools to modernize and develop new web and mobile applications for IBM i  (AS/400, iSeries).

In this blog series, we want to highlight our customers' success. You'll see before and after pictures of their modernization efforts, as well as hear from the customers themselves. 

This week, our focus is Kansas Turnpike Authority. Read more....

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Topics: RPG Development, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, green screen modernization, 5250

IBM i Pulse: July 20th, 2018

Posted by Tim Losee on Jul 19, 2018 1:53:05 PM

Glad to have you back for this week's IBM i Pulse! Each week we will be taking a deeper look at the latest IBM i and Profound Logic news. 

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Topics: Events & Education, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization

IBM i Pulse: July 13th, 2018

Posted by Tim Losee on Jul 13, 2018 9:02:00 AM

Glad to have you back for this week's IBM i Pulse! Each week we will be taking a deeper look at the latest IBM i and Profound Logic news. 

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Topics: Events & Education, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization

Profound Pro Tips: Vertically Center HTML Container in a Grid

Posted by Tim Losee on Jul 12, 2018 2:37:22 PM

Profound Pro Tips is a blog series focused on issues that our support team receives and questions our Profound Logic customers have. Don't see your question/concern in Profound Pro Tips? Please feel free to contact our team or leave us a comment below. 

Today’s Topic: Vertically Centering HTML Code in Grids

Keep reading to learn more....

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Topics: RPG Development, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization, Profound UI, AS 400, AS_400, Profound Logic

IBM i Pulse: July 6th, 2018

Posted by Tim Losee on Jul 5, 2018 9:38:13 AM

Glad to have you back for this week's IBM i Pulse! Each week we will be taking a deeper look at the latest IBM i and Profound Logic news. 

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Topics: Events & Education, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization

Profound Pro Tips: Top 10 Visual Designer Version 6 Tips and Tricks

Posted by Tim Losee on Jul 3, 2018 1:42:12 PM

Profound Pro Tips is a blog series focused on issues that our support team receives and questions our Profound Logic customers have. Don't see your question/concern in Profound Pro Tips? Please feel free to contact our team or leave us a comment below. 

Today’s Topic: Top 10 Visual Designer Version 6 Tips and Tricks

Keep reading to learn more....

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Topics: RPG Development, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization, Profound UI, AS 400, AS_400, Profound Logic

IBM i Pulse: June 29th, 2018

Posted by Tim Losee on Jun 28, 2018 4:08:44 PM

Glad to have you back for this week's IBM i Pulse! Each week we will be taking a deeper look at the latest IBM i and Profound Logic news. 

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Topics: Events & Education, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization

5 Predictions For the Future of IoT

Posted by Tim Losee on Jun 26, 2018 9:50:30 AM

The future looks bright for the Internet of Things (IoT) community.  According to technology analyst firm Gartner, the number of IoT devices increased 31% year-over-year to 8.4 billion in 2017 and it is estimated that there will be 30 billion devices by 2020. The global market value of IoT is projected to reach $7.1 trillion by 2020.

But is IoT a short-term fad that will be beat out by new technologies, or is it a long-term solution for our world? To answer that we have to look to the future of how IoT can adapt and change to make the world of technology better. Here are 5 predictions on where IoT is going in the future, and why they are so important.

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Topics: RPG Development, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization, Profound UI, AS 400, AS_400, Profound Logic

IBM i Pulse: June 22nd, 2018

Posted by Tim Losee on Jun 22, 2018 9:49:26 AM

Glad to have you back for this week's IBM i Pulse! Each week we will be taking a deeper look at the latest IBM i and Profound Logic news. 

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Topics: Events & Education, Application modernization, IBM i applications, Node.js, Profound.js, IBM i, RPG, AS400 modernization, IBM i Modernization, Agile modernization, iSeries, Legacy Modernization

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